Refund Policy
At BikerThreads HQ, we want you to be satisfied with your purchase. If you’re not completely happy, we’re here to help.
Returns
We accept returns of unworn, unwashed, and unused apparel within 30 days of the delivery date. Items must be returned in their original condition with all tags (if applicable) and original packaging.
To start a return, please contact us with your order number and the reason for your return. Return instructions will be provided once your request has been approved.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Final sale or clearance items
- Gift cards
- Personalized or custom-made products
- Items that have been worn, washed, altered, or damaged after delivery
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order number and clear photos of the issue. We will work with our fulfillment partner to resolve the issue as quickly as possible by offering a replacement or refund when appropriate.
Exchanges
We do not offer direct exchanges. If you need a different size or color, please return the eligible item for a refund (if approved) and place a new order.
Refunds
Once your return is received and inspected, we will notify you of the approval or denial of your refund.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process and post the refund.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or we shipped the wrong item.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Order Cancellations
Orders may be canceled only if they have not yet entered processing with our fulfillment partners. Once an order has begun processing, it cannot be canceled.
Contact Us
If you have any questions about returns or refunds, please contact our customer support team through the contact information provided on our website.